Customer Service


Creating a Culture of Customer Delight

Customer delight is surprising a customer by exceeding his or her expectations and thus creating a positive emotional reaction. Simply meeting the customer’s expectations will lead to satisfaction. Satisfied customers are not promoters of your company and they are more likely to leave your company for a competitor.

Delighting your customers starts with creating a culture centered on delight. In this live webinar you will discover how to identify what your organization wants, how to identify what your customers want, how to determine what to measure and how to use that information to drive a culture of delight.

Date: March 19th, 1 PM

Format: Live Webinar

Investment: $147

Class Length: 2-Hours


Delivering Plus One Service

One of the barriers to providing exceptional customer service is the lack of understanding of what that looks like in your organization or department. Many organizations have mastered meeting their customer’s expectations. Small tweaks can move your organization from meeting to exceeding.

This live webinar will provide you with the skills required to exceed your customer’s expectations. You will understand your core service vs. exceptional service and how to use the Care Act to move beyond core service. This webinar is great for both internal and external customer service providers.

Date: April 16th, 1 PM

Format: Live Webinar

Investment: $147

Class Length: 2 Hours